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Section: Customer services Vacancy 176 |
| Post:Norwegian Customer Service Advisor
|
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Wolverhampton
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| The announcement text: |
Norwegian Customer Services Advisor (Reporting to European Teamleader)
Job Purpose:
Utilising a multi lingual skill set, provide 1st class customer service through efficiently managing all customer inquiries and relevant administrative support work.
Principal Accountabilities
1) Be proactive in providing a first class level of customer care at all times.
2) Deal with all customer enquiries in a courteous and professional manner within agreed service and target levels, recording all relevant information in a timely and articulate manner.
3) Where applicable, proactively solve customer issues at the first point of resolution.
4) Achieve quality and service standards set by the department.
5) Make an effective contribution to ensure open communication exists within the team.
6) Be proactive in the retention of the customer database.
7) As part of the Euro team, provide linguistic & Administrative support.
Accountability Breakdown
1. Be proactive in providing a first class level of customer care at all times.
2. Deal with all customer enquiries in a courteous and professional manner within agreed service and target levels, recording all relevant information in a timely and articulate manner.
3. Where applicable, proactively solve customer issues at the first point of resolution.
4. Achieve quality and service standards set by the department.
5. Make an effective contribution to ensure open communication exists within the team.
6. Be proactive in the retention of the customer database.
7. As part of the Euro team, provide linguistic & Administrative support .
Skills Required
1) Native Norwegian with fluent English
2) Desire to learn
3) Customer Focused
4) Excellent problem solving skills
5) PC Literate
6) Strong communication skills
7) Ability to work on own initiative and part of a team
8) At least 6 - 12 months work experience within a Customer Contact Centre
Terms & Conditions
Starting Salary: Ј11,220 + Ј3,000 Language Allowance
Location: Glasgow City Centre
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| Contact information |
| Employer: |
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| Email: |
1545@stoke-on-trentcareer.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-03-30 03:30:23
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